ATLAS updates and support

ATLAS updates and support

ATLAS is our online system for practitioners to lodge and track legal aid applications. All applications for grants of legal assistance, extensions of assistance and claims must be submitted via ALTAS.

New allocation of work guideline 

From 1 November 2014, firms that are not on the section 29A Indictable Crime, Summary Crime, Child Protection, Independent Children's Lawyer or Family Law panels will not be able to conduct  new legally assisted matters. There will be a limited exception for family law matters. Read more about the changes to the allocation of work guideline.  

Systems outage on 27 October

A lightning strike that caused an air conditioning failure and shutdown of our servers was responsible for the ATLAS system outage yesterday. ATLAS is now fully operational. However, if you experience any difficulties please contact the ATLAS Helpdesk.

We thank you for your patience and apologise for any inconvenience caused during the outage.

ATLAS available on iPad

ATLAS is now available to practitioners on iPads so you can check your inbox, log applications, file outcomes, submit claims or do a client enquiry or update anywhere at any time.

The system has been adapted for iPads so the screen manipulation you are used to on your tablet also applies to ATLAS.

At this stage the new functionality applies to iPad and is not supported on any other tablet.

ATLAS passwords

On 1 June 2014 we will introduce a new password policy to improve internet security.

The next time you need to change your password, it will need to be a minimum of 8 characters and have at least one of each of the following:

  • capital letter
  • lower case letter
  • number.

Your password will expire after 42 days and you will not be able to use previous passwords.

Your local system administrator will still be your first port of call to assist with forgotten passwords.

Changes to the ‘Submit claims’ screen

We have made two changes to ATLAS to better reflect practitioners’ and barristers’ work included in claims.

The online ‘Submit payment claim form’ will now require a practitioner who performed work on a file to select their name from a pick list when submitting a claim to Victoria Legal Aid for payment. Completing this field is mandatory, and a claim cannot be successfully submitted without providing this information.

This change will apply to all new claims for payment submitted to Victoria Legal Aid via ATLAS from 24 February 2014. It will ensure that we maintain correct and up-to-date information on practitioners and firms registered with ATLAS.

When paying barristers, a ‘counsel briefed‘ field has also been added, so that practitioners can identify which barristers were briefed.

For a ‘how to’ guide on the changes, see ATLAS user guides.

Please contact the Assignments Unit on (03) 9269 0600 if you have any technical issues or require assistance navigating the changes.

Practitioners are required to sign up to ATLAS

Panel practitioners are required to sign up to ATLAS – our online system for practitioners to lodge and track legal aid applications.

If you are a private practitioner and want to register, go to Private legal firm registration.

If you have already registered, you can log in at ATLAS.

ATLAS training sessions now available

If you need to learn how to use ATLAS or want to refresh your skills, see ATLAS training.

Contact us

Assignments Unit
Phone: 9269 0600 between 8.45 am and 5.15 pm weekdays